![]() In case the Turtle Beach audio hub does not recognize your headset or the firmware update didn’t help, you should definitely proceed with a factory reset. If the reprogramming was not enough to turn on your headphones, maybe a software (OS) problem has occurred and you would need to update their firmware in the next solution. ![]() Attempt to turn on the device using the side power button.Wait for the Recovery Tool to display “ Reprogramming Complete”.Do NOT interact with the computer in any way while the process is ongoing.Wait for 5 minutes until the process is complete.Click on Allow Access when the Windows Defender prompt appears.When the window asks you “ Ready to Start” press “ Yes”.Open the downloaded file “ Stealth700_PlayStation_Gen2_Recovery-v2.0.6.EXE”.Connect your headset to your PC using the USB cable.Download the Recovery Tool for Stealth 700 Gen 2 Xbox.Download the Recovery Tool for Stealth 700 Gen 2 PS.Note: This method applies only to PS and Xbox Stealth 700 Gen 2 models. Since many users share that it turns out to be very effective, you should definitely attempt to solve the problem before you proceed. The next step towards answering the question “ why won’t my Turtle Beach headset turn on” would be to repair them.īefore proceeding any further with more complex approaches, we suggest attempting to solve the problem with the official Turtle Beach Recovery Tool. Solution #4 Use The Official Recovery Tool (Stealth 700 Gen 2) Note: If the Turtle Beach audio hub does not recognize the headset, replace the USB cable and attempt again. Follow the on-screen instructions to complete the update.The Turtle Beach audio hub will ask you to update the firmware.Connect your headset and transmitter to your computer.Here is how to update your headset software: If you don’t have the Turtle Beach audio hub, now is the time to download it. If the headphones show up in the Turtle Beach Audio hub, then you can exclude the hardware failure as a possibility.įrom there you would be able to update their OS firmware and hopefully solve the not turning on problem. Solution #3 Update Turtle Beach FirmwareĮven if your headset is not turned on, by connecting them to your computer you will quickly realize whether they are working or not. Tip: Apply a mild force when inserting the cable into the headset’s entry port. Then again, the side power button to turn the device on. Keep the headphones plugged for about 10-15 minutes just to test whether the new components will make a difference. The power outlet that you’re using might be faulty so we suggest using a different one this time, along with the new USB cable. Keep in mind that the charging cable is not the only factor that could prevent your headset from charging. Using a different cable will not impact the functionality of your headphones, as long as it has the same entries as the original. Solution #2 Replace The USB Charging CableĪs the heading of this solution suggests, the next step would be to attempt charging the headphones with another (working) USB cable. Note: Press the headset’s power button, located on the side to turn on the device. Whenever the time has elapsed you can be confident that the device would have sufficient charge to work with. Keep charging the headset for at least 30 minutes. Take the original USB cable that was shipped along with your headphones and plug them into a proven-to-work power outlet. The very first thing to start with whenever your headset won’t turn on is to attempt the long charge. Let’s start with charging the Turtle Beach headphones first: Solution #1 Perform The Long Charge It’s important to follow their order and not to skip anything. Many users who asked “why won’t my turtle beach wireless headset turn on” ended up solving their problem after executing these solutions. How To Fix When Turtle Beach Earphones Won’t Turn On? Keep reading to learn and execute some proven to work methods that will definitely help you understand the problem better. There is much more behind the solution than just that. If that does not work, use the official Recovery Tool and update the Turtle Beach OS firmware. ![]() Then replace the USB cable and attempt to charge them again. To fix the issue where the earphones won’t turn on, start with long-charging the device. There might be a hardware failure or your USB charging cable does not work.Įven if rarely the device might be stuck in an OFF state and would require a reset to get back on track. Your headset might not be turning on due to several different reasons. Many other users, just like you ask, “why won’t my Turtle Beach headset turn on” and the complete answer and fix guide can be found here.
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